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Terms & Conditions of use for www.VinylGourmet.com

 

The use of this site and any purchase made on www.vinylgourmet.com is subject to the conditions of use described in these Terms & Conditions and in the pages from the Information section of this site.

 

By accessing this site and placing any orders you automatically accept without any reservation the Terms & Conditions.

 

By accepting the Terms & Conditions of use for Vinyl Gourmet you aknowledge that you have read and accepted all the rules and instructions for use provided in the Information section, that you can find here:

 

- About us

- How to order

- Payment Methods

- Shipping & Packaging

- Expert Packaging

- Professional Record Cleaning

- Privacy Policy

 

 

Property and Contents

 

1. The site www.vinylgourmet.com is property of Sergio Redondo, Lda with headquarters located at Rua Lourenco Marques nr 4 - 4 Dto, 2685-347 Prior Velho, Portugal.

 

2. All contents of the site www.vinylgourmet.com (ilustrations, texts, titles, brands, images, videos) have reserved rights and are the property of Sergio Redondo, Lda. Reproduction of such contents, as a whole or in part, through any procedure and on any support, is subject to previous written consent. All information, contents and documents offered by our services are protected by current legislation regarding its intelectual property and copyright.

 

 

Prices and Stock availability

 

1. Prices and products information are subject to change without notice.

 

2. All prices are inclusive of any taxes required by law when and if applicable in agreement with current legislation.

 

3. In case of publication errors or translation mistakes regarding prices and products descriptions, or if the price shown is incorrect or  much lower than expected by mistake, regardless of what caused the mistake (it could be a software bug, manual error, technical issue, etc) Vinyl Gourmet reseves the right to cancel any orders even the ones that have already been confirmed as well as providing a full refund for any such orders that have already been paid for.

 

4. Vinyl Gourmet cannot be responsible in any way for products being Out of Stock that might cause failure to completely or partialy fulfill any orders, or any delays it might cause. In such cases where it is impossible to completely fulfill an order, if payments were received a refund will be issued.


5. The prices do not include shipping costs, they are calculated and presented during checkout. For international orders Vinyl Gourmet cannot be held responsible for any delays or taxes incurred or applied to import of goods at the destination country Customs service, these shall be supported and paid by the customer.

 

 

Product Information

 

1. The imagens and photos of any products in our store are for illustrative purposes and might not represent with 100% accuray the actual product, as such the photos are not integral part of the contractual agreement and do not constitute any compromise from Vinyl Gourmet.

 

2. Vinyl Gourmet is not responsible for the information in the technical specifications and product descriptions provided by our partners or suppliers and we can't guarantee its validity or accuracy.

 

 

Product returns and exchange

 

1. Returns will be accepted within 15 days from the date of the order if adequately justified.

 

2. Product returns will only be accepted in the same condition of the original sale, that is in the exact same condition as when they were ordered, sealed and without any changes to their original condition, without any anomalies or damage.

 

3. For any product return, for any reason, and before sending anything back to us, the customer must contact Vinyl Gourmet to obtain a return authorization. Any returns received without the customer previously contacting us will not be accepted or considered valid. If the authorized return has not been received after 30 days of the authorization date, the sale is considered closed and final.

 

4. Product exchange depends on stock availability and in most cases a refund will be issued.


5. Return shipping costs, for any reason, are the responsibility of the customer.


6. The return procedure is quite simple, it can be made by mail with expenses paid by the customer, or by leaving the products in our company office, but it does require previous contact with our services to ensure we know about your intention to withdrawal and can be prepared to assist you and follow your request.

 

7. If a return is accepted Vinyl Gourmet guarantees to make a refund to the customer within 30 days from the reception of the returned items according to current legislation.



Products Warranty


1. All products sold by Vinyl Gourmet are covered by warranty against product manufacturing defects, as long as they are detected and communicated to Vinyl Gourmet within the time frame defined by the Portuguese Warranty Law (EU). Due to the complex stock managment involved with this type of limited availability products, Vinyl Gourmet asks its customers to verify the condition of all vinyl records or other products bought from us to check for such defects and let us know within 15 days from the date of the order. 


2. When there is proven manufacturing defect that could only be detected after unsealing the product, we will accept refund or exchange requests if the product is returned to us in the condition it was in when the defect was detected, within the time frame defined by the Portuguese Warranty Law (EU).


3. If an item is damaged in shipment, you must save all packaging and notify us immediately or within 1 day so that we can initiate a claim process with the carrier. We will inform you of what steps must be taken with your damaged item/package within 24 business hours after contacting us.


4. This warranty excludes any damage or defects resulting from incorrect product usage beyond the normal use or outside the technical specifications context for which they were conceived, as well as any damage that could have been avoided by selecting one of the special free packaging services provided by Vinyl Gourmet.


5. Inner sleeves of any type are excluded from warranty.


6. Return shipping costs, for any reason, are the responsibility of the customer.


 

Right of Withdrawal (cool off period) for distance sales

 

1. The Customer may exercise its right to terminate the contract and subsequent cancellation of an order placed at www.vinylgourmet.com within 14 days from the date of receipt of your order, without penalty and without giving any reason, in accordance with Decree Law No. 143/2001 of April 26, reprinted in Appendix by Decree-Law n. º 82/2008 of 20 May. The product must be returned in salable condition (ie can not be opened or used) within 14 days counted from the order reception, by contacting our Customer Support services or using the contacts we provide on our website in several visible and easy to access locations.

 

2. The return procedure is quite simple, it can be made by mail with expenses paid by the customer, or by leaving the products in our company office, but it does require previous contact with our services to ensure we know about your intention to withdrawal and can be prepared to assist you and follow your request.

 

3. If a return is accepted Vinyl Gourmet guarantees to make a refund to the customer within 30 days from the reception of the returned items according to current legislation.

 

4. All returned products must be in their original sale condition, that is in the exact same condition as when they were ordered, sealed and without any changes to their original condition, without any anomalies or damage.

 

5. The customer cannot use the right of withdrawal as defined by article 7 of in accordance with Decree Law No. 143/2001 of April 26, reprinted in Appendix by Decree-Law n. º 82/2008 of 20 May when the goods provided are audio recordings or discs from which the original protective sealing has been removed. All products are bought new and sealed (except for used records noted as such). All Vinyl Gourmet optional services such as Expert Packaging or Professional Record Cleaning, be them free or paid services, that are applied to the items selected during the checkout process, are considered as separate operations applied to the customer owned items after they have been ordered and paid by the customer.

 

 

Refund options and deduction of charges

 

1. These are the available options and ways a refund can be issued:

 

a) Voucher of the same value or more, valid for future orders made at www.vinylgourmet.com

 

b) Bank Wire transfer to the account of your choice (national or international as long as it belongs to a country that is part of the SEPA agreement)

 

c) If the original payment was made using a credit card through the available Payment Gateways, the refund will be issued using that same method directly to the credit card originally used.

 

2. For international orders, the customer will be financially responsible for any duties and taxes incurred to Vinyl Gourmet for the return shipment. These charges will be deducted from any credit or refund you were to receive.

 

 

Vinyl Gourmet liability disclaimers


1. Vinyl Gourmet cannot be held responsible for any delays or failure to comply with any contractual obligations caused by "force majeure" reasons, public disturbance, total or partial strikes, any reasons relating to the service provided by postal, transportation or communication companies, floods, fires or war.


2. Vinyl Gourmet cannot be held responsible for any damage, loss, or taxes incurred by any order placed for products shown on our website.



Applicable law

 

1. These Terms & Conditions of sale and use are regulated by the Portuguese law and any European directives that have been adapted and applied to the Portuguese law, this is valid for any national or international orders.

 

2. All legal issues resulting from the interpretation or execution of this Terms & Conditions agreement can only be decided by the local Court of Law (Tribunal da Comarca) pertaining to the district of the Sergio Redondo, Lda headquarters in Portugal, and we hereby decline any other jurisdiction or court of law from any other location.



For customers in Portugal only:

Resolução Alternativa de Litígios de Consumo (ao abrigo da Lei n.º 144/2015, de 8 de setembro)

Em caso de litígio o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de consumo:

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Área geográfica de abrangência Contratos celebrados na Área Metropolitana de Lisboa: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.
Endereço postal:

Rua dos Douradores, 116, 2º - 1100-207 LISBOA
Tel: 218 807 030 / Fax: +351 218 807 038
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo 

Área geográfica abrangida Atuação em todo o território nacional, nas zonas não abrangidas por outro centro de
arbitragem de competência regional
Endereço postal:

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisboa
Tel.: 213 847 484 E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org

Mais informações em Portal do Consumidor www.consumidor.pt

 


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